1. Payment methods
Online payments are processed through Pesapal. Guests can typically pay with M-Pesa or card on the Pesapal checkout page. We do not store full card numbers on this website.
2. Pricing shown before checkout
Your live estimate reflects the selected package, residency category, guest counts, season and optional Watamu pickup. Citizens and residents are usually priced in KES. Non-residents are usually priced in USD. The amount presented at checkout is the amount you authorise for payment.
KWS park entry is paid separately at the gate and is not part of the boat package total unless we state otherwise in writing.
3. When payment confirms the booking
Successful payment moves your booking toward confirmed status. Failed, abandoned or cancelled payments may leave the booking in checkout or cancelled state until you complete payment or contact us for help.
4. Failed payments
If payment fails, contact WhatsApp +254 704 043 466 or bookings@watamuexcursions.co.ke with your name and preferred date so we can help you complete checkout.
5. Refunds
Refund eligibility and timelines are explained in our Booking and Refund Policy. Approved refunds are returned through the original payment channel where possible.