1. Who we are
Watamu Marine Excursions Bookings operates watamuexcursions.co.ke to help guests book private marine park excursions in Watamu, Kenya. Contact: bookings@watamuexcursions.co.ke · +254 704 043 466.
2. Information we collect
- Identity and contact details: name, phone or WhatsApp number, email address.
- Booking details: package choice, residency category, guest counts, preferred date, selected activities, pickup preference and hotel or stay name.
- Messages you send through our contact form, WhatsApp or email.
- Technical data needed to run the site securely, such as session identifiers and basic server logs.
We do not store full card numbers on this website. Card and M-Pesa payments are processed by Pesapal under their own security controls.
3. How we use your information
- To create, confirm and manage your excursion booking.
- To share operational details with captains, guides or drivers assigned to your trip.
- To communicate meeting points, payment status, rescheduling and support.
- To improve site security and prevent fraud or spam.
- To respond to enquiries and legal obligations where required.
4. Sharing
We share booking information only as needed with payment providers, assigned boat operators or pickup providers, and professional advisors or authorities when legally required. We do not sell guest contact lists.
5. Retention
Booking records are kept for as long as needed to fulfil the trip, handle refunds or disputes, meet accounting needs and comply with applicable law. Contact messages may be retained to provide ongoing support.
6. Your choices
You may request access to, correction of, or deletion of personal data we hold about you, subject to legal retention requirements for completed bookings and payments. Email bookings@watamuexcursions.co.ke with your request and booking reference where available.
7. Cookies
We use cookies as described in our Cookie Policy. Essential cookies support secure sessions and booking flow.
8. Updates
We may update this privacy policy from time to time. The version published on this page is the current version.